Cancellation & Refund Policy

1. Cancelling a booking

To cancel a confirmed booking, contact us as early as possible by phone or WhatsApp using the details below, quoting your name and travel date.

2. Cancellation windows

• Cancelled more than 24 hours before the scheduled pickup: full refund of any advance paid
• Cancelled within 6–24 hours of the scheduled pickup: 50% cancellation fee applies
• Cancelled less than 6 hours before pickup, or a no-show: no refund

3. Refund processing

Eligible refunds are processed within 5–7 business days to the original mode of payment, or as otherwise agreed with our team.

4. Changes to a booking

Need to change your date, route, or vehicle instead of cancelling? Contact us and we'll try to accommodate the change where possible — this may affect your fare.

5. Cancellations by us

In the rare event we're unable to fulfil a confirmed booking (e.g. vehicle unavailability), we will inform you as early as possible and offer a full refund of any advance paid, or help arrange an alternative vehicle.

6. Contact us

• Phone / WhatsApp: +91 95990 91601
• Alternate landline: +91 95990 91611
• Email: info@cabsonhire.in